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BUSINESS COMMUNICATION

Introductions

 

How to Say Hello

Dolly: Hello! Hello there, how are you? Oh Hello!
Horace: You know too many people.
Dolly: Total strangers!
Horace: Then why do you greet them?
Dolly: It makes me feel good to have so many friends.
Horace: Oh, say hello for me too then.
Dolly: I already did.

 

Conversation Practice

Notes:

  1. It is not common to use titles (Mr., Mrs., Dr., etc.) when referring to yourself. However, it is polite to use titles with others in formal situations, unless they give you permission to do otherwise.

Examples:

I'm Mr. Robert Smith. (Title is not necessary here.)

I'm Robert Smith. (Better.)

I'm Dr. Sampson. (Okay if you want to keep the relationship formal.)

After an introduction:

Nice to meet you, Mr. Smith.

Oh, please call me "Bob."

 

2. Do not use titles with first names, and do not use last names alone without titles.

Hello, Mr. Bob (Wrong!)

Hi, Bob (Okay.)

Good morning, Smith (Wrong!)

Good morning, Mrs. Smith (Correct.)

 

Ex.1. Do you know the other people in the class? Introduce yourself to everyone.

Good morning. My name is __________ . I am from __________ .

Listen to others introducing themselves. Say "Nice to meet you" and repeat their names. Smile (and shake hands if appropriate).

 

Ex.2. When do we say Good morning? Good afternoon? Good evening?

 

Ex.3. Put the following sentences into the correct order to make a conversation.

Helen: Please call me Helen.

Paul: Morning, Jane. How are you?

Jane: Yes, it is. Let me introduce you … Excuse me, Mrs Anderson’. May I introduce you to Paul Carroll?

Jane: Good morning, Paul.

Paul: Pleased to meet you, Mrs Anderson.

Jane: Fine, thanks, and you?

Paul: And please call me Paul.

Helen: How do you do?

Paul: Fine. Is that Mrs Anderson over there?

 

Ex.4. Read the conversation. Fill in the blanks with the question words.

Who, what, how, why, when, where.

 

Alex:______ do you do? My name is Alex Smith.

Peter:______ do you do?  Nice to meet you. Peter Brown.

Alex: Ah! You are giving a talk on computer software.

Peter: That’s right. ______ are you from, Mr Smith?

Alex: New York.

Peter: And ______ do you work for?

Alex: Shell.

Peter: Ah, yes! You are giving a talk on transmission systems.

Alex: That’s right.

Peter: I’d like to hear it. ______ is it?

Alex: After lunch. ______ don’t you come along?

Peter: I’d like to. ______ time does it start?

 

Ex.5. Match the questions to the correct reply.

1

Where do you come from?

a

About half an hour.

2

How do you do?

b

Ukraine.

3

How are you?

c

By metro.

4

How long does it take?

d

KNEU.

5

Who do you work for?

e

Fine, thanks, and you?

6

What business are you in?

f

I’m a lecturer.

7

How do you get to work?

g

Advertising.

8

What do you do?

h

How do you do?

 

Ex.6. Ask Peter some questions about Alex.

You: Who is that man over there?

Peter: His name is Alex Smith.

You: _______________________ ?

Peter: New York.

You: _______________________ ?

Peter: No, he is Russian, actually, but he was born in the USA.

You: _______________________ ?

Peter: Shell.

You: _______________________ ?

Peter: He’s an engineer.

You: _______________________ ?

Peter: He’s the Technical Director.

 

Ex.7. Practice making introductions. Introduce:

1. Two people in a formal situation.

2. Two people in an informal situation.

3. Yourself at a company reception desk.

4. Yourself to a new colleague.

5. Yourself to a foreign visitor you are meeting at the airport.

 

Useful language

May I introduce you to … ?   … this is …   How do you do?    How do you do?

Do you know … ?     … this is …     Hello./Hi.      Nice to meet you.

Good morning.     My name is …     I have an appointment to see …

I don’t think we’ve met. I’m …

Excuse me. Are you Ms Peterson? I’m …

 

Ex.8. Read the text. Some parts of the text have bееn taken out. These extracts аre given below. Complete each gap with the appropriate extract.

Having trouble introducing yourself? While introductions come easy to the extrovert, the introvert will go as far as feeling anxiety when surrounded by people whom they do not know. Some tips to try: 1. Look people straight in the eyes - eye contact is important because __________ and also shows self confidence. 2. Smile - it is important to keep a __________ (and fresh breath too). 3. Your smile is your icebreaker, it draws people to you because you will look __________ . 4. Handshake - a firm handshake, once again, demonstrates your __________ , but be sure you don't break the other person's arm or hand. 5. Just __________ hand shake you will definitely gain your confidence. 6. Say your name and immediately ask for theirs - __________ - "It's a pleasure to meet you, John" or "Nice to meet you, Jane" - repeating the person's name will help you remember their name and, again, will also show you care. 7. Have a great conversation. Make sure you introduce yourself with both __________ . 8. Giving a nickname is absolutely ok, but __________ is your nickname. 9. It is an awkward joke if __________ . 10. Always give notice it's a nickname, i.e. "My name's Mike, but they __________ .  11. You may tell a little bit of your background in order to start your conversation.

a) like a happy, stable person

b) then repeat their name while saying

c) never appropriate to say your name

d) call me 'The Stunner'

e) it shows that you care

f) first and last names

g) you consider it a joke

h) nice, bright smile

i) a squeeze and control

j) self-confidence.

 

Questions for discussion

1. Express your opinion: what were business cards created for?

2. Why do you think people exchange business cards with each other?

3.Imagine you have to design a business card, how would you do it?

 

Ex.9. Choose the most suitable verb to complete the sentences:

May, bring, can, choose, use, show, give, forget.

1. It ______ be as simple as deciding to ______ 5 or 10 cards away every day. 2. It ______ mean printing labels describing your current promotion, sticking them to the back of your cards, and pinning them to bulletin boards. 3. Whatever! The point is that if you consciously figure out a way to ______ your business cards to ______ in business, you're much less likely to ______ them. 4. Invest in a quality business card case, one that you're proud to______off and ______5. Business card cases______ be conversation starters themselves. 6. There are so many unusual, classic and artistic choices available to ______ from.

 

Ex.10. Combine two parts logically to make complete sentences.

1

Many important contacts and business card exchanges can

a

network and exchange business cards.

2

The best method of keeping your cards in neat form is

b

your new contact.

3

Informal meetings are one of the best times to

c

should wait for them to offer their card to you first.

4

If the person you are speaking with seems interested in your product or service you represent,

d

front counter for business cards to be posted.

5

When accepting a business card, have a good

e

business card from them.

6

Only give one business card to

f

your back pocket.

7

When you first meet someone, it's ok to request a

g

take place in the most unlikely places.

8

If the person is of a higher position than yourself, you

h

offer that person a business card.

9

Never place the card in a wallet that will be put in

i

a business card case.

10

Local restaurants often hang a bulletin board near the

j

look at it for a few seconds.

 

 

Ex.11. Read the text and translate it into Ukrainian.

Forgetting your business card is a social faux pas. "Sorry, all my business cards are at the office..." Those could be the "famous last words" of the forgetful entrepreneur.

If you habitually find yourself without a business card, you're habitually losing money; or at least the chance of making money. Your business card, more than any other marketing weapon in your arsenal, is what prospects and colleagues rely upon to remind them why they should do business with you.

Forgetting a business card is a marketing mistake of significant proportions. We're so inundated with advertising messages that most of us learn to tune them out. Yet every time you're asked for a business card, and sheepishly reply that you don't have one with you, you're missing an invitation to market to someone.

Being asked for a business card is a compliment. Not having one with you at that critical moment is subtly offensive. It puts both you and the person requesting the card in an embarrassing situation. And it nonverbally tells your prospect that you're not quite the business person they thought. You're not really serious about your business, or too careless and forgetful to be entrusted with theirs.

If you're determined not to be caught cardless again, here are some tips to help you remember:

a) Invest in new cards.

If you haven't ordered business cards within the past two years, there's a good chance that the information or photo is out of date by now. And if your last order was for 1000 cards and there are still 990 cards left, ask yourself why you haven't been passing them out. If it's because you dislike the cards, pitch them and get business cards you're proud of!

b) Draft and practice a business card presentation.

Unless you're comfortable and confident when handing out your card, you won't do it. Besides, the words and actions that accompany your business card when you give it to someone can really cement a positive first impression.

c) Tuck a few business cards everywhere.

Your car's glove compartment. Your briefcase. Your gym bag. Your wife's purse. Next to the front door on the table where you keep your keys. Your desk drawer. Your secretary's desk. The pocket of your coat. Your suitcase.

 

A. Look at the phrases and words in italics in the text and explain what they mean.

 

B. Answer the following questions:

  1. What tips about business cards do you find interesting?
  2. How to invest in new cards?
  3. To your mind, which method of remembering about cards is better?
  4. How can your business card cement a positive first impression?
  5. Where would you keep your business cards?

 

C. Complete the sentences:

  1. If it's because you dislike the cards, pitch them and ____________________.
  2. If you haven't ordered business cards within the past two years, there's a good chance that ____________________________________________________.
  3. Besides, the words and actions that accompany your business card when you give it to______________________________________________________.
  4. If your last order was for 1000 cards and there are still 990 cards left, ask yourself ______________________________________________________.
  5. Forgetting your business card is __________________________________.

 

 

 

GRAMMAR

 

PRESENT TENSES

Ex.1. Find the verbs in the sentences below, define their tense forms and translate the sentences into Ukrainian.

Model:

Every morning my grandfather reads a fresh newspaper. (Present Simple) He is reading his favourite newspaper now. (Present Continuous) He has been reading it for half an hour. (Present Perfect Continuous) Oh, he has read the newspaper, and is now discussing the news with my father. (1- Present Perfect; 2 – Present Continuous)

  1. The factory produces electric motors. The factory has been producing electric motors for 50 years. Recently, the factory has produced a new model. The factory is launching a new model these days.
  2. Lucy is a florist. She works for Evelyne’s.  She has been working there for two years. This week Lucy is working at the exhibition of flowers. 
  3. - Maggie, it’s time to go.

- Has it stopped raining?

- No, but it isn’t raining heavily.

- Paul, it has been raining all day. I don’t want to leave home and get wet.

  1. - What are you watching?

     - BBC weekly news.

- Do you know what is on after the news?

- A serial. This soap opera has been running for about a year. You won’t believe this; my mom has already seen more than two hundred series.

 

Ex.2. Define what tense forms should be used in the following micro-situations. Refer to the Table of Present Tenses if necessary. You don’t need to translate the sentences.

  1. Алекс, ти керуєш машиною? – Ні, але я вчуся. Ось уже два тижні, як я хожу на курси водіїв.
  2. Сьюзан, де Фред? – Він в аналітичному відділі. Вони з Мaйклом з самого ранку коректують базу даних.
  3. Энтонi, м-р Райт вже підписав документи? – Ні. М-ра Райта немає на місці. Я чекаю на нього. Між іншим, я чекаю на нього з 3-ої години.
  4. Що ти шукаєш на моєму столі, Мері? – Вибач, Хелен, нашому босу знадобився лист від М&S. Ми з Евелін шукаємо його з самого ранку.
  5. Займайтесь своїми справами. Я вже віддала йому листа.
  6. Дивись, Люсі знову з кимось розмовляє по телефону. Наша нова співробітниця забагато теревенить з подружками.
  7. Може, зараз вона розмовляє по справі? – Навряд, ось вже хвилин 10 як вона обговорює з кимось колір нової сумочки або щось там ще.
  8. Ви вже надрукували звіт? – Ні ще, я якраз цим займаюсь. – Єво, але ви друкуєте цю сторінку вже цілу годину.

 

THE PRESENTSIMPLE TENSE

 

Ex.3. Write the 3rd person singular of the following verbs. Classify the verbs into three groups as it is shown below.

Work, go, fly, destroy, do, pass, rush, buy, pay, try, sell, love, laugh, know, serve, clean, catch, manage, agree, buy, fix, brush, kiss, study, finish, wash, copy, watch, stay, wash, write, read, drive   

 

+s

works, destroys,

+es

goes,

+ies

flies,

 

Ex.4. Put the verbs into three groups according to the reading rules and read them.

Start, begin, stop, stay, finish, close, open, make, catch, copy, say, like, put, miss, manage, mix, teach, type, try, laugh, fly, freeze, dry, crash, pass, push, lose,  drop, fall, rise,  save, wish, change

 

[s] – starts, _________________________________________________________

[z] – begins, ________________________________________________________

[iz] – finishes, ______________________________________________________

 

Ex.5. Write and read the he/she/it forms.

  1. I take – he takes
  2. I give –  he _________
  3. we watch – he _________
  4. we buy – she _________
  5. you repair – she _________
  6. you work – she _________
  7. they cost – it _________
  8. they close – it _________
  9. I have all the necessary data on computer. - He _________________________.
  10. Banks open at 9 a.m. - This bank ____________________________________.
  11. You often leave a message on the answer phone. -Your friend _____________.
  12. You look so much like your mum. - Susan ____________________________.
  13. You actually do nothing on your day off. - She _________________________.
  14. They spend a lot of time driving. - Michael ____________________________.

 

Ex.6. Read and write the opposite (positive or negative).    

  1. I understand. – I don’t understand.
  2. Fred doesn’t smoke. – He smokes.
  3. Paula doesn’t live in Rome.  – She ____________________.
  4. They all know. –      _______________________________.
  5. Miss Crown doesn’t like it. –  ________________________.
  6. Samantha loves you. –      ___________________________.
  7. You are right.  –           ______________________________.
  8. He is married. –              _____________________________.
  9. We don’t use it. –          ______________________________.
  10. It happens very often. –     ____________________________.
  11. I don’t work for a big company. –     ____________________.
  12. It costs a lot of money. –          _________________________.
  13. David doesn’t speak English. –        _____________________.
  14. Jill and Dick usually wear jeans.  – ______________________.
  15. The shop doesn’t work on Sunday. –    ___________________.

 

Ex.7. Choose the correct variant.

 My sister Floy and I are twins, but we are very different. Floy love/loves classical music, but I like/likes dance music. She usually get/gets up very early, and I hate/hates getting up early. On Sundays, I usually wake /wakes up at about 11. Floy is a vegetarian, she never eat/eats meat. As for me, I eat/eats meat, fish, vegetables, and everything tasty. I often wear/wear jeans, but my sister don’t/doesn’t wear jeans at all. But we both like/likes dancing, using the Internet and a lot of other interesting things.

 

Ex.8. Put the verbs in brackets into the Present Simple.

  1. Angela  _________ (work) in a bank
  2. It _________ (take) her about an hour to get there.
  3. My sister _________ (like) her job but she _________ (not like) to get up early in the morning.
  4. Sometimes she _________ (oversleep) and  _________ (miss) her bus.
  5. So she _________ (try) to catch a taxi in order not to be late for work.
  6. My mom _________ (say) it _________ (be) very unreasonable and even stupid of her to go to work by taxi.
  7. Today ________ (be) my day off. I never _________ (stay) at home on Sundays.
  8. But it _________ (look) like rain. You know, it often _________ (rain) here in September.
  9. I _________ (not feel) like going out in such weather. Instead, I think I’ll watch a Eurovision Song Contest on TV. It _________ (start) in two hours.
  10. Whatever the weather, Angela and her friends usually _________ (travel) somewhere.

 

Ex.9. Add suitable question tags to the following sentences. Read them with the correct intonation at the end of the tag to show that you are asking if something is true (1-7) and that you are only inviting the listener to agree with you (8-13). 

Model: She doesn’t often agree with us, does she?

You are not really asking a question, you are only inviting the listener to agree with you. So your voice goes down at the end of the tag.

            I am late, aren’t I?

You are asking if you’re late. So the voice goes up.

 

  1. It’s a lovely day today, _________? – Yes, it’s absolutely wonderful.
  2. I hear you speak fluent French, ________ .
  3. There is something wrong, __________.
  4. She is our new secretary, ________.
  5. You know my telephone number, _________ .
  6. You remember my address, __________.
  7. He finishes work at 6.00, _________.
  8. She is busy, _________.
  9. It’s cold, _______.
  10. The meeting is at three o’clock, _________.
  11. These figures don’t astonish our boss, _________.
  12. Jack enjoys fast driving, _________.
  13. They don’t work at weekend, _________ .
  14. She doesn’t care about him, ________.

 

 Ex.10. Fill in the gaps with the correct auxiliary verb to complete the song.

        Love Song

…she love him? Yes, she …

… she happy? Yes, she …

… he know it? Yes, he … Yes, he knows it.

…he love her? Yes, he …

… he happy? Yes, he …

…she know it? Yes, she … Yes, she knows it.

… they happy? Yes, they …

...  they lucky? Yes, they ...

...  they know it? Yes, they ... Yes, they know it.

 

Ex.11. Complete the questions.

A few months ago Derek bought a second-hand Mustang. The car was cheap, and he was happy. Unfortunately, the car often breaks down. His friend Ron is a mechanic. He does not like the car but he always helps him to repair it.

  1. What  _________ Derek’s car like?
  2. His car often breaks down, _________ it?
  3. Does his car _________ ?
  4. Does his car _________ often or only rarely?
  5. Why _________it break down?
  6. Who _________ him to repair the car?
  7. _________ Ron a sales manager or a mechanic?
  8. Ron doesn’t like this car, _________ he?
  9. How often _________ Ron _________ him to repair the car?
  10.  _________ you think Derek is happy with his car?

 

Ex.12. Match the questions with the answers.

  1. Do you work or study, or both?
  2. Where do you study?
  3. You are interested in economics, aren’t you?
  4. What is your job?
  5. Do you work every day?
  6. Is it far from your home?
  7. Do you live with your parents?
  8. What do you do in the evening?
  9. How often do you go to the cinema?
  10. What films do you prefer: comedies, romantic films, thrillers or horror films?

a. I am a student, and I also work part time.

b. Actually, it doesn’t matter. I just like good films, though I hardly ever watch horror films.

c. I usually go out.

d. No, only three days a week.

e. No, I live in a hostel. My parents live in another city.

f. KNEU. I want to be a specialist in marketing.

g. I’m an advertising agent.

h. About twice a month.

i. Yes, I am.

j. No, I usually walk to work.

 

Ex.13. Alice is at a job interview at the moment.

a)      Make up questions the interviewer may ask her.  Here are someprompts to help you.

Model:why/ want this job → Why do you want this job?

 

  1. have any experience in this kind of work
  2. what/ foreign languages/ speak
  3. know/ how to send a fax
  4. have any computer skills
  5. what/ your strengths and weaknesses
  6. make decisions quickly and independently
  7. feel comfortable meeting new people
  8. can/ work under pressure
  9. why/ you think/ you are the right person for this job
  10. have any questions you’d like to ask us

 

b)     Now formulate questions Alice is likely to ask the interviewer.

  1. offer/ you/ a training programme / a social package
  2. there are/ any promotion prospects
  3. how many/ people/ work in this department
  4. they/ work overtime/ very often
  5. when/ the job/ start
  6. what/ the salary scale
  7. how long/ the probation (випробний термін)

 

Ex.14. Work in pairs and try to improvise an interview of your own. You can use some of the questions in Exercise 6. Think about answers.

 

Ex.15. Open the brackets and put the time expressions in the right place. The first two sentences have been done for you as an example.

  1. Don’t call him. You know he is very busy at work. (always) – He is always very busy at work.
  2. They give me a welcome (always) when I go there. – They always give me a welcome when I go there.
  3. I have a cup of green tea in the morning. (usually)  – _____________________
  4. My brother drinks coffee. (always)  – _________________________________
  5. He doesn’t take sugar in his coffee. (usually) – __________________________
  6. Oliver is a manager. He gets to work by 9. (normally) – ___________________
  7. He drives to the office. (generally) – __________________________________
  8. He is late for work (never) but he stays at the office until late in the evening. (often) – ________________________________________________________
  9. Does he travel on business? – Yes, he does. (often)  – ____________________

                                                  No, he does. (never) – ____________________

  1. Psychologists say that people who have red cars drive fast and aggressively.

(usually) – _______________________________________________________

 

Ex.16. Complete the following proverbs and sayings inserting often, always or neverin the right place. Match the proverbs with the Ukrainian equivalents. Give your own interpretation of them.

  1. The morning sun lasts a day.
  2. Lost time is found again.
  3. The best is the enemy of the good.   
  4. The customer is right. 

Не можна повернути втрачений час. Клієнт завжди правий. Ніщо не є вічним під місяцем. Краще часто є ворогом хорошого.

 

Ex.17. Correct the mistakes if there are any.

  1. Everyone ask for advice, but few listen.
  2. Mother – the bank where we deposit our hurts and worries.
  3. Our boss asks us often to work overtime.
  4. I am usually start work at half past eight.
  5. Nobody doesn’t work at this desk.
  6. Do you and Sally go often to the cinema?
  7. Your sister likes comedies and romantic films, isn’t she?
  8. Does your brother always drive so fast?
  9. She is often goes to the park on Sundays.
  10. How often you visit your relatives in Vienna?
  11. It is rarely raining in Kuwait.
  12. What does this sign means?
  13. Excuse me, what time is Flight 757 from Warsaw arrive?
  14. The moon is turn round the earth every 28 days.
  15. Luckily I’m having a friend who speaks Spanish.

 

Ex.18. Translate into English.

  1. Фіоно, це твій брат на світлині?
  2. Так, це Семен, а це його партнери; спеціалісти з Німеччини.
  3. Семен – бізнесмен. Він часто їздить у відрядження до Німеччини.
  4. Він розмовляє німецькою? – Так, досить гарно.
  5. Семен читає книги в оригіналі, іноді він дивиться фільми німецькою.
  6. Хелен, а ти володієш якою-небудь іноземною мовою? – Так, розмовляю іспанською, тільки трохи.
  7. У вас є уроки іспанської в університеті?
  8. Так, двічі на тиждень. Крім того, по понеділках і четвергах я ходжу на курси іспанської (take a Spanish course).
  9. Я теж хочу вивчати іспанську.
  10. Чому б тобі не приєднатися до мене і не розпочати навчання на курсах?

 

THE PRESENT CONTINUOUS TENSE

 

Ex.19. Add –ing to the verbs. Make spelling changes where necessary.

A.

hope – hoping

give –

argue –

use –

change –

note –

hop – hopping

sit –

plan –

swim –

rub –

put –

 

B.

refer – referring

begin –

control –

omit

upset

                but:

open -

 

C.

copy – copying

study –

fly -

employ –

buy –

tie – tying

lie –

die -

 

Ex.20.  Add –ing to the verbs in these sentences.

  1. Where are you _________ ? (go)
  2. I’m  _________ to catch a taxi. (try)
  3. He is _________ of thirst. (die)
  4. I’m coming. I’m just _________ on my shoes. (put)
  5. Nellie is _________ the contract at the moment. (copy) 
  6. He is _________ the process. (control)
  7. I can’t believe a word. You’re always _________ (lie).
  8. Why are you _________ important details?  (omit)
  9. Listen to him! He is _________ sense. (talk)
  10. We  _________ to make some renovation in the house next year. (plan)

 

Ex.21. Read the following sentences and match them with a, b, с, d, e. Explain the use of the Present Continuous in every case. Translate the sentences.

a - actions taking place now, at the moment of speaking;

b - temporary actions or situations happening around now;

c - actions which happen too often and we want to express our annoyance or criticism;

d. - actions which we have planned and arranged to do in the near future;

e. - changing or developing situations

 

  1. Don’t rush me. I’m doing it as fast as I can.
  2. We are moving into our new flat next Friday.
  3. This actor....  I’m always forgetting his name.
  4. Why are you packing the suitcase? – I’m helping Paul. He’s flying to Paris tomorrow morning.
  5. Nowadays, it seems everything is changing in the world. Even the climate is getting warmer.
  6. Steve is still in the office. He is working so hard these days. 
  7. What time are your parents arriving? – At 9.30.
  8. You are never happy. You are always complaining about something.
  9. Catherine, I hear you are looking for a new job, aren’t you?
  10. The economic situation in the country is bad and it is getting worse and worse.

11. We are attending a seminar on Wednesday.

 

Ex.22. Read the following description of one morning in the life of Gregory and the way he is getting to work.  Choose the correct tense form to complete the sentences.

  1. It is 8 o’clock in the morning. Gregory drives/is driving to the furniture factory.
  2. His trip usually takes/is taking 25 minutes. This morning it takes/is taking much longer, because workers repair/are repairing the highway.
  3. So Gregory has to use Larson Road. He usually does not use/is not usingLarson Road.
  4. Normally, he takes/is taking M 25.
  5. Traffic always moves/is moving faster on this road.
  6. Today, the weather slows down/is slowing downthe traffic.
  7. It rains/is raining heavily, and the roads are slippery.
  8. Gregory doesn’t like/is not liking to drive in the rain.
  9. He is a careful driver, and he always drives/is driving slowly when the roads are wet.
  10. The radio in his car is on, and Gregory listens/is listening to the traffic report.
  11. He always listens/is listening to the radio on his way to work.
  12. The announcer describes/is describing an accident on Larson Road.
  13. Gregory doesn’t want/is not wanting to be late for work, but there is nothing he can do about the traffic conditions.
  14. Cars actually don’t move/are not moving, and he gets/is getting more and more nervous.
  15.  He understands/is understanding that it isn’t the best idea to drive to work while the main road is under repair.

 

Ex.23. Match two parts of the sentences in the box to make up logical sentences describing people’s criticism, annoyance or surprise.

BEGINNING

ENDING

  1. You are always interrupting me
  2. Boys at school are always bullying Sherry because of
  3. My wife is always nagging me
  4. Alan’s mom is always criticizing
  5. It’s so strange. I’m always meeting
  6. Mary says she wants to lose weight, but she is always eating
  7. I don’t want to invite Helen. She  is always flirting
  8. Why are you always finding
  9. You’re always asking me

 

a) fault with whatever I do?

b) to buy her a red Ferrari.

c) her red curly hair. She refuses to go to school.

d) Alice Marshal in the supermarket.

e) when I’m talking.

f) with my brother. His wife doesn’t like it.

g) silly questions.

h) something between having meals.

i) me and the way we live.

 

 

 

Ex.24. In these dialogues, finish the replies using the construction ‘be always + –ing’.

Model: - I’m afraid I’ve lost my glasses again.

       - Oh no, not again! Youre always losing your glasses, Granny.

 

1.   - Phil, have you paid the phone bill?

- Sorry, Sue, I’ve completely forgotten.

- You ________________________________________________.

 

2.   - Look, Nick! You’ve made the same mistake again.

- My god! I ____________________________________________.

 

3.   - Lucy, we can’t go to Bristol today. Our car has broken down again.

      - This car is absolutely useless! It ___________________________.

 

4.   - Why are you laughing at our new manager?

      - Because he ______________________________ (forget my name).

 

5.   - I’ve no patience with Betty.

   - Why?

   - Because she __________________________ (talk only about herself).

 

       6.  - And I have no patience with Nick.

             - You? Why?

             - Because he ______________ (boast of his great sporting achievements).

 

7. - Pete, the teacher is angry with you.

  - Is she really? Why?

  - Because you _____________________ (cheat in tests).

             

        8. - Lucy, stop nagging!

             - It’s so annoying! You ______________(grumble at me).

 

           9.- I’m going to sell my laptop.

                - Are you really? Why?

                - Because something _______________  (go wrong with it).

 

Ex.25. Make up dialogues using the words and expressions in the box.Refer to the first dialogue as a pattern.

DVD

fridge

record player

mobile phone

get on my nerves

get out of order

make a strange noise

let me down

 

1.   - I’m going to sell my car.

      - Are you really? Why? It isn’t old.

      - Because something’s always going wrong with it.

      - In that case you’d better get rid of it.

2.   - I’m going to sell my notebook.

      - ______________________________

      - Because it’s always ______________

      - _______________________________

3    - I’m going to sell my ______________

      - Are you really? Why?

      - _______________________________

      - _______________________________

4.   - I’m going   ______________________

      - ________________________________

      - ________________________________

      - ________________________________

5.   - I’m _____________________________

 

Ex.26. Correct the mistakes if there are any.

  1. Look! They try to open the door of your car.
  2. We are needing an answer from you before Thursday.
  3. The taxi is arriving in 15 minutes.
  4. Excuse me, what platform is the London train leaving?
  5. It’s getting hotter and hotter these days.
  6. I’m not believing a word he’s saying.
  7. I think about buying a new car soon. - Why? I am thinking your car is fine. You don’t need a new one.
  8. Why are you smell the fish? -  I think it is smelling a bit strange.
  9. Nellie can’t come to the phone, she has a shower now.
  10. I can’t find the TV programme. Rebecca, when is this film starting?
  11. The technician mends the photocopier so you can’t use it right now.
  12. I’m studying a lot now because we having exams next week.
  13. She always leaving her computer on.
  14. I make coffee. Would you like some?
  15.  Attention! Flight BA 125 to Stockholm is boarding now. All passengers please go to Gate 20.

 

Ex.27. Translate into English.

  1. Я знаю, ви переїжджаєте до нового офісу днями.
  2. Я телефоную, щоб дізнатися вашу нову адресу.
  3. Завтра я зустрічаюсь з менеджером. Я думаю обговорити з ним це питання.
  4. Здається, у них зараз проблеми з замовленнями.
  5. Заспокойтесь (calm down), Шері. Ти завжди панікуєш.
  6. Поки ми всі дивимось телевізор, Ганна готує вечерю. Люсі, давай допоможемо їй.
  7. Правда, що Чарльз і Мелані одружуються наступного тижня?
  8. До речі, ти йдеш на вечірку до Метью у цю суботу?
  9. Ні, не йду. Я не хочу зіткнутися (bump into) там зі своїм попереднім бой-френдом.
  10. Усе міняється у наші дні. Все більше людей кидають села і перебираються до міст. Міста ростуть. Населення збільшується.
  11. Так, часи змінюються, і ми змінюємося з часом.
  12. Тільки не наш Роберт. Мій молодший брат як і раніше позичає у мене гроші і не хоче повертати. Так, Роббі, ти завжди забуваєш свої борги.

 

THE PRESENT SIMPLE versus THE PRESENT CONTINUOUS

 

           Ex.28. Openthebrackets, puttingtheverbs into the correct form, the Present Continuous or the Present Simple. Compare the sentences, try to elicit the difference.

  1. Why _____ you _________ (not/listen) to me? – I _________ (listen) to you very attentively. I always (listen) to you attentively.
  2. 2.      Why _____ you _________ (yawn)? – I _________ (yawn) because I’m very tired and it is already late. I always _________ (yawn) when I’m tired.
  3. Do I like our new flat? Sure. It is large and light and it _________ (have) a balcony facing the sea. We ________(have) a party this Sunday. Can you come?
  4. Look! Vivien _________ (wear) the same shoes like me.
  5. Why ____ you never _______ (wear) your red jacket? It is so stylish.
  6. Look! It _________ (snow). - Oh, how beautiful! This is the first time I’ve seen snow. It _________ (not snow) in my country.
  7. Mark Brown is a computer consultant. He _________ (work) for a firm which is based in Geneva but he _________ (work) in Bradford these days. He _________ (set up) a new quality control system at the moment.
  8. You know, I _________ (leave) for Warsaw tonight.  Му train ________ (leave) at 8 p.m.
  9. The river Danube _________ (cut) Budapest in two.
  10. Have a smoke, Vic. – No, thank you. I _________ (cut down) on cigarettes. At least, I’m trying to.

 

Ex.29. Match the questions and answers.

  1. What language do they speak?
  2. What language are they speaking?
  3. What does he do?
  4. What is he doing?
  5. Does your daughter play the piano?
  6. Is your daughter playing the piano?
  7. Who drinks champagne?
  8. Who is drinking champagne?
  9. Where do you work?
  10. Where are you working this week?

a. Me, on special occasions.

b. Me. Only a little, please.

c. Yes, she does.

d. They mostly speak English. Though his wife Margo is from France, she fluently speaks English.

e. Actually, that’s her CD.

f. He’s a student.

g. I’m at the exhibition “Tourism” this week.

h. I’m not sure. It sounds like Spanish.

i. I guess he wants to get the car started.

j. In a big travel agency.

 

Ex.30. Fill in the gaps with the verbs in brackets. Be careful in choosing the tense form: the words have different meaning when used in the Present Simple or Present Continuous.

  1. Shall we go shopping? 

- Oh no, Nora, I can’t.  I am seeing my boyfriend tonight. (to see)

  1.  Can I call you later? We ___________________ lunch right now. (to have) 
  2. 3.            - I see you ______________  the fish, Clare. (to smell)

       - It _____________ a bit strange. I’m afraid it might have gone off.  (to smell)

  1. I _______________ we should postpone the decision until Friday. (to think)
  2. - How much _______this chicken  _______? (to weigh)

- I don’t know. The shop assistant ____________it now. (to weigh)

  1. - I like this suit. It ____________ you like a glove. (to fit)

       - Shall we take it?

  1. Thank you for the flowers. The roses are lovely and they  __________  so nice. (to smell)
    1. We ________________ at the photos of you in the Vatican.  (to look)
    2. - The meat ____________   awful. (to taste)

       - I think I overcooked it.

  1. I ___________   what you mean. (to see) It’s a good idea!
  2. You  _____________   fabulous in this dress.  (to look)
  3.  We  _____________ a new kitchen next week. (to fit)
  4. I  ________________ about Richard’s comment. (to think)  Maybe he is right.
  5. - Why ________ you ________ the baby’s drink?  (to taste)

        - I ______________ it to see if it is OK.

  1. Why don’t we go for our summer holiday to my relatives in Palermo? They _________ a very good villa by the sea. (to have)

 

Ex.31. Translate into English.

  1. Кожний школяр знає, що вода кипить при 100ºС.
  2. Чайник кипить. Виключи, будь ласка.
  3. Бабуся, що ти печеш (bake)? Пахне дуже смачно.
  4. Наша бабуся завжди щось пече у неділю.
  5. Що ти тут робиш, Бетті? – Куштую бабусин пиріг. Смачно!
  6. Знаєш, Джон і Мері шукають нову квартиру. Вони бажають орендувати більшу квартиру.
  7. У наш час все дуже змінюється. Усе більше і більше людей подорожують і бувають у різних містах і країнах.
  8. Так, і ціни зростають. А ти, між іншим витрачаєш багато грошей на свої креми і різні дрібнички. (knick-knacks)
  9. Нік, ти вічно буркотиш з приводу грошей. (grumble about)
  10. До речі, ти завтра вранці летиш до Ліона, чи не так? О котрій ти виїжджаєш з дому? – Мій рейс о 9-ій. Я маю бути там до 7-ої години.