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Ділова іноземна мова /англійська/ 23.07.2015 02:23
Міністерство освіти та науки України Національний університет водного господарства та природокористування
Кафедра іноземних мов та українознавства
06-09-11А
НАВЧАЛЬНІ ЗАВДАННЯ до практичних занять з дисципліни «Ділова іноземна мова /англійська/» для студентів спеціальностей 7.07010102, 8.07010102 «Організація перевезень і управління на транспорті (автомобільний транспорт)» (Частина І)
Рекомендовано до друку методичною комісією спеціальностей 7.07010102, 8.07010102 «Організація перевезень і управління на транспорті (автомобільний транспорт)» Протокол № 5 від « 19 » лютого 2014 р.
Рівне 2014
Навчальні завдання з дисципліни «Ділова іноземна мова /англійська/» для студентів спеціальностей 7.07010102, 8.07010102 «Організація перевезень і управління на транспорті (автомобільний транспорт)» (Частина І). / Л.Є. Купчик, Рівне: НУВГП, 2014, – 38 c.
Упорядники – Л.Є. Купчик, старший викладач
Відповідальний за випуск – М.І. Тадеєва, доктор педагогічних наук, професор, завідувач кафедри іноземних мов та українознавства
© Купчик Л.Є., 2014 © НУВГП, 2014
ПЕРЕДМОВА У зв’язку з глобалізацією суспільних відносин постала потреба перед нинішніми випускниками вишів у володінні іноземними мовами не лише на побутовому чи академічному рівнях, а й у володінні ними навичками ділового спілкування в усних і письмових формах, оскільки контакти у міжнародному бізнесі стали реальністю і невід’ємним атрибутом у підприємництві. І ті, хто хочуть процвітати у бізнесі, не можуть обійтися без ділової англійської мови та робить їх більш конкурентоспроможними на ринку праці. «Начальні завдання з розвитку навичок ділового мовлення» мають за мету навчити основам ділового спілкування в усних і письмових формах у типових ситуаціях: знайомство, розмова по телефону, відрядження у Великобританію, замовлення квитка і номеру у готелі, в ресторані, відвідання конференції/виставки та участь з презентаційним виступом на них. Крім того, «Навчальні завдання» містять загальні правила ведення комерційної кореспонденції (діловий лист, діловий е-мейл) та поради щодо написання повідомлення, підготовки документів та проходження співбесіди під час пошуку роботи, підготовки презентації та участі у конференції/виставці. Цікавим для студенів буде країнознавча інформація про типи готелів та ресторанів, культурні відмінності та правила поведінки у різних країнах світу. Роботу студентів над темами полегшать кліше та вирази, подані для написання ділових листів та при підготовці презентації. «Навчальні завдання» складаються з 14 тем, які охоплюють вокабуляр до теми, основний навчальний текст/діалог, тренувальні і творчі вправи, спрямовані на формування навичок і вмінь ділового спілкування у відібраних ситуаціях в усній та письмовій формі, оскільки головним принципом навчально-методичної розробки є мовна спрямованість. «Навчальні завдання» укомплектовано згідно типової навчальної програми та робочої програми з ділової іноземної мови /англійська/ для студентів спеціальності «Організація перевезень та управління на автомобільному транспорті» та складаються з двох частин, які мітять 8 і 6 тем відповідно.
Тема 1:Greetings. Essential Vocabulary
Task 1. Read and translate the dialogues. A. – Good morning, Mrs. Robertson. – Good morning. – How are you today? – Very well, thank you. And how are you? – Quite well, thank you. B. – Good afternoon, Miss Lark! – Good afternoon, Mr. Morgan! – How is life? – No complaints. Thank you. How are things with you? – Nothing to boast of. Thanks. C. – Good evening, Mrs. McArthy! – Good evening, Mr. Wiler! How is life treating you? – Life is going its usual way. How are you getting on? – I’m doing fine. Thank you. – Glad to hear it. D. – Hi, Helen! – Hi, Robert! – It’s a long time since I saw you last. Where have you been all this time? – I’ve just returned from Canada. – Was it a business trip? – Exactly. – I hope it was successful. – I am afraid not. – Sorry to hear it. E. In an office. Jim is a clerk. Fulton is his senior. Jim comes in. – Good morning, Mr. Fulton. – Good morning, Jim. Any calls for me last night after I left? – No, sir. There were no calls for you. – I should be going now. The meeting starts in ten minutes. – All right, sir. If any calls come in I’ll make a note of them.
Task 2.Translate the information given in Ukrainian into English. 1. – Добридень, міс Сміт! – Good afternoon, Mr. Morgan! – Як справи? – Pretty much the same. Thanks. How are things with you? – Чудово, дякую. 2. – Доброго ранку, Ен! Як поживаєш? – Good morning, Carol! I am doing fine. How are you? – Не скаржуся, дякую. Як твої домашні? – Everything is all right. Thanks. How is your son, Peter? – Він щойно повернувся з Канади. – Was the trip successful? – Так, дуже. – I am glad to hear it. 3. – Доброго вечора, м-р Сміт. – Good evening, Mr. White! – Як поживаєте? – Very much the same. Thanks. How are you? – Не можу похвалитися. Дякую! Ми давно з вами не бачилися. Де ви були увесь цей час? – I have been very busy. Business before pleasure. – Вірно. 4. – Привіт, Сюзан! – Привіт, Ден! Як життя? – Не жаліюся. Як справи в тебе? – Я щойно повернувся з Франції. – Це була ділова поїздка? – Ні. це була поїздка для задоволення.
Тема 2: Partings. Essential Vocabulary
Task 1. Read and translate the dialogues. A. – Good morning, Mrs. Smith. – Good morning, Kasey. I hope to see you again soon. B. – I’m sorry to say. I must be off. – Please remember me to your mother. C. – Good-bye for the present. – Good-bye. Please give my kind regards to your family. – Thank you very much. I will. D. – I must be off. Urgent business. – It was a pleasure to see you. – The pleasure is all mine. – Good-bye! – Bye-bye! E. – It’s half past ten, isn’t it? – Yes, it is. – I must be going. I’m sorry about it. – It was a pleasure to talk with you. – My pleasure. Bye for now. F. – Hi, Maggie! – Oh, Peter, hello, how are you? Look, I’m in a terrible hurry. The bank closes in fifteen minutes. – Is your bank near here? – Yes, it’s only three blocks away. – Get in my car, I’ll give you a lift. – This is so nice of you, Peter, thank you. – Don’t mention it.
Task 2.Translate the information given in Ukrainian into English. 1. – Are you going my way? – Ні, мені треба в магазин. – Бажаю успіху! – До завтра. 2. – Котра година? – Пів на п’яту. – Я маю поспішати. Термінові справи. До побачення! – До побачення! 3. – Час йти додому. Вже пізно. – I am sorry to part with you. – Мені було дуже приємно поговорити з вами. – My pleasure. 4. – Підвезти вас? – It will be very kind of you. – Куди? – To the nearest metro station. – Ось і доїхали.
Тема 3: Gettingacquaintedwithpeople. Essential Vocabulary
Task 1. Read and translate the text. Introducing People There are some main rules of introduction which are useful to remember: men are introduced to women, young people to older ones, old friends to newcomers, and young girls to married. Usually women are not presented to a man unless he is the Head of state or a member of the Royal family. When introducing one says something like: “Mrs. Johnson, may I introduce Mr. Blake?” and then turning to Mrs. Johnson simply says “Mrs. Johnson”. That is all that’s necessary, but one can say a bit of information which will help the introduced people to start the conversation. The usual response to the introduction is “How do you do” which is a kind of greetings and not a question, and the best answer to it is “How do you do?” Sometimes one may say less formally “I’m glad to meet you”, “Happy to have met you” or just “Hello”. It is very good to add the name of the person introduced – “I am very glad to meet you, Mr. Sparks”. If you do not remember the name it is enough simply to ask “What was your name, please?” or “Could you repeat your name?” Men may stand when introduced, ladies may remain seated. British and American people usually shake hands especially when formally introduced but they do not always shake hands with people they see often. When an Englishman passes a friend in the street he only touches his hat. Usually they smile and say: “Good morning”, “Good afternoon”, “Good evening”, “Hello”, or “Hi”. When two businessmen meet, they usually shake hands. They can exchange business cards:
Task 2. Answer the questions to the text. 1. What are the main rules of introduction? 2. What is the simplest way of introduction? 3. What is the usual response to introduction? 4. What is expected as an answer to “How do you do”? 5. What can businessmen exchange?
Task 3. Read and translate the dialogues. At the airport – Excuse me, are you Mr. Miller from Bonn? – Yes, that’s right. – I’m Wallace Jones, Mr. Stanton’s assistant manager. – Pleased to meet you, Mr. Jones. – I’m glad to meet you too. I hope the flight wasn’t very tiresome. – Oh, no, not at all. I killed the time looking through the papers. – I see. Well, Mr. Miller, the car is waiting for you. This way, please. At the Office Jones (coming in, to the secretary): Hello, Jane. We are a bit late, aren’t we? These traffic jams… Mr. Miller, this is Jane Bright, Mr. Stanton’s secretary. Mr. Miller: Good morning, Miss Bright. Secretary: Good morning, Mr. Miller. Welcome to Britain. Did you enjoy the flight? Mr. Miller: Yes, quite. Thank you, Miss Bright. Secretary: Oh, just call me Jane. Mr. Stanton is waiting for you. Mr. Stanton: How do you do? Mr. Miller: How do you do? (they shake hands) Mr. Stanton: Please, sit down. I think it’s your first visit to our town, isn’t it? I hope you’ll like it. Mr. Miller: I’m sure I will. I’ve always dreamt of visiting your country and was looking forward to strolling about London. I remember Dr Johnson’s well-known saying: “If a man is tired of London, he is tired of life”. Mr. Stanton: Oh, I admire your English and your knowledge of English literature too. Mr. Miller: Thank you, you are very kind. Mr. Stanton: But I really mean it! Now, if you don’t mind, I want you to meet my assistants. (Presses the button) Jane, please, ask Mr. Parker and Mr. McClean come in. Mr. Stanton: Mr. Miller, this is Mr. Parker, our executive manager, and Mr. McClean, my first assistant. Mr. Miller (shaking hands): Happy to meet you. Mr. McClean: I’ve heard a lot about you and “Trading International Inc.”, but unfortunately we have never had the pleasure of doing any business with your firm. Mr. Miller: That’s true. I hope the situation will change for the better in the near future. I’ve got some proposals and hope you’ll be interested in them. Mr. Stanton: Fine. I believe our cooperation will be successful.
Task 4. Answer the questions to the dialogues. 1. Who has arrived in Britain? 2. Who met them at the airport? 3. Who did they talk about? 4. Who did Mr. Miller speak to first on arriving to the office? 5. Has Mr. Miller ever been to England before? How do you know? 6. Mr. Miller’s English is perfect, isn’t it? Why do you think so? 7. Who was Mr. Miller introduced to? 8. What posts do Mr. Parker and Mr. McClean hold? 9. Did Mr. Miller come to London on business? Prove it. 10. These people are partners, aren’t they?
Task 5. Agree or disagree with the following statements. 1. Mr. Miller arrived in Britain on holidays. 2. Some people met him at the airport. 3. He took a taxi to get to the office. 4. The secretary greeted him in the office. 5. Miss Bright asked Mr. Miller to call her by the first name. 6. This is Mr. Miller’s second visit to Britain. 7. They had no business contacts before. 8. Mr. Stanton is an old acquaintance of Mr. Miller. 9. Mr. Miller’s English is rather poor. 10. Both assistants hope their cooperation will be useful.
Task 6. Translate the sentences given in Ukrainian into English. 1. – Вибачте, Ви містер Міллер з Бонна? – Yes, that’s right. 2. – Радий познайомитися з Вами, містер Міллер. – Happy to meet you too. 3. – Сподіваюся, переліт не був стомливим? – Oh, not at all. It was fine. 4. – На нас чекає машина. Ми одразу ж поїдемо, якщо не заперечуєте. – Not at least. 5. – Ми трохи затримались, на дорогах затори. – It’s all right. Mr. Stanton is waiting for you. 6. – Це Ваш перший візит до нашого міста? – Yes, I’ve always dreamt about going to Britain. 7. – Я в захопленні від вашого знання англійської мови. – Thank you.
Task 7. Translate the dialogue into English. – Дозвольте Вас познайомити з доктором Стоуном. – Доктор Стоун, це Пітер Паркер. – Здрастуйте, доктор Стоун! – Здрастуйте, містер Паркер! – Я радий з Вами познайомитися. – Радий познайомитися з Вами також. – Як у вас справи? – Добре, дякую. А у вас? – У мене справи добре, дякую. – Радий це чути. Тема 4: TelephoneConversation. Essential Vocabulary
Task 1. Read and translate the dialogues. A A.: Hello. Rutland Ltd. How can I help you? B.: Hello. Could I speak to Ms Jenkins, please? A.: Who’s calling? B.: It’s James Hightower from BMB. A.: And what’s the purpose of your call? B.: Well, it’s about our appointment. A.: Hold on a minute. I’ll check... B.: OK. I’m putting you through. C.: Hello. B.: Ms Jenkins? C.: Speaking. B.: Good morning. It’s James Hightower. It’s about our appointment for tomorrow. Could we possibly change the time, please? I have a very important customer for 11 o’clock, and I’m afraid I may be late for 11:30. I’m sorry for the trouble, but it was quite unexpected. C.: What time can you suggest? B.: Will 1 p.m. suit you? C.: Let me check. Yes, I think it’s OK. We can have lunch together, if you don’t mind. B.: Wonderful. Thanks for your cooperation. I’ll be at your office by one in the afternoon. B. A.: Two-four- eight, double six-double two. B.: Can I speak to Mr. Parson? A.: Who is calling please? B.: This is a representative of the Ukrainian firm Torgmash. My name is Dmytro Klymenko. A.: I’m sorry, Mr. Klymenko. Mr. Parson is out at the moment. Would you like to leave a message or call back? B.: I think I’d rather arrange to meet him. A.: O.K. When would you come? B.: Any time you say. A.: Just a moment. I’ll get his schedule. Are you there? B.: Yes. A.: I can fix an appointment for you for tomorrow. That’s Wednesday afternoon. Will 4 p.m. be all right with you? B.: Yes, thank you. You’ve been most helpful. Good-bye. A.: Good-bye.
Task 2. Fill in the gaps in telephone conversation using expressions from the box.
A.: Hello. Malcom Industries. … B.: May I speak to someone from the … A.: Who exactly would you like to speak to? B.: I really don’t know. It’s about a contract. A.: I’ll … to Ms Leeds, the manager’s secretary. B.: OK. C.: Sales Department. May I help you? B.: Hello. I’m George Smith from KTH Enterprises. I need to speak to somebody about our planned contract. C.: You most probably need Mr. Jones, the manager. B.: Fine. Can I speak to him now? C.: …, no. He is not ... B.: No, thanks. I’ll ... later. When will he ...? C.: I think in half an hour. B.: Thank you.
Task 3. Complete the dialogue, translate B. A.: ... The line is engaged. Once more ... 555-3421... and it’s still busy. ... Once more... Oh, yes, the line is free at last. B.: (Привітайтеся. Скажіть, що це компанія BWB, офіс Сільвії Джонс, менеджера зі зв’язків з громадськістю. Запитайте, чим Ви можете допомогти) A.: Hello. Am I speaking to Ms Jones? B.: (Скажіть, що Ви – Керол Поттер, її секретарка.) A.: I would like to speak to Ms Jones. B.: (Скажіть, що її зараз не має на місці і запропонуйте залишити повідомлення.) A.: Yes, thank you, I’d like to leave a message. Would you please tell her that Charles Hoffman called and asked her to call him back? B.: (Cкажіть, що Ви це обов’язково зробите. Запитайте, чи вона знає номер телефону.) A.: Yes, she sure does, thanks.
Task 4. A. Study the following information. It is often necessary to leave short messages for colleagues, for example if somebody phones when they are out.
B. Here is what the secretary (S) was saying. Write what the caller (C) said. S.: Hello. 4435679. May I help you? C.: ... Ms Jones? S.: Sorry she is not in. Can I take a message? C.: It’s Henry Wilson from Lucia Enterprises. ...? S.: Sure. Mr. Wilson. She’ll call you back as soon as she returns. Does she know your phone number? C.: Yes, ... S.: You are welcome. Bye. C. Fill in the telephone message taking information from 4B.
Task 5. Translate the dialogue. A.: Добрий день. Можу я поговорити з містером MaкКевіном? B.: Добрий день, містер Сіренко. Я подивлюся, чи він вільний. C.: О, привіт, містер Сіренко. Радий почути вас. Переліт був вдалим? A.: Так, дякую. Я б хотів зустрітися з вами і обговорити деякі питання. C.: Коли вам буде зручно? A.: Зараз я у готелі. О 2-ій годині зустріч з іншими представниками нашої фірми. Думаю, що о 4-ій буду вільний. C.: Давайте зустрінемося о 5-ій. Я пошлю за вами машину за чверть п’ята. A.: Дякую. Ви дуже люб’язні. Я буду чекати у холі готелю. Task 6. Read and translate the text. Rules of Etiquette for Phone Skills in the Workplace by Ruth Mayhew, Demand Media Demonstrate proper telephone etiquette whether your talking to a first-time caller or an office colleague. Your company image is everything – it can make or break your success as well as your business reputation. The telephone is the first point of contact for your customers, applicants, clients and vendors. Consequently, your receptionist, secretary or customer service representative should demonstrate professionalism and decorum during every telephone call. Formal Greeting Your business should have a formal greeting, and for some businesses, a scripted version for answering telephone calls. A businesslike greeting includes a "good morning" or "good afternoon" followed by the name of the business and the name of the department or the person answering the call. For example, "Good morning, Business Communication Central, Susan Martin speaking. How may I direct your call?" Experienced receptionists, secretaries or call-takers are accustomed to answering business phones and can script a greeting that's both pleasant and professional. Answer Promptly Callers don't like to wait too long for the phone to be answered, otherwise they may assume your company is closed for the day or that you're too busy to tend to customers' needs. As you set guidelines for answering calls, make it your company's goal to answer telephone calls by the third ring. If you must, have an automated call system put the caller on hold. However, don't let callers linger on hold forever. The call-taker should monitor the lines continuously to ensure calls aren't holding waiting for someone to answer. Unpleasant Noise Don't answer telephone calls when you're chewing or drinking. Chewing is an absolute no-no, and no caller should ever hear you eating while on the telephone. Likewise, drinking should be kept to a minimum and using a straw to get the last ounce is an atrocious sound, whether on the telephone or in person. Demonstrating the same proper etiquette and graciousness on the telephone that you would in person sets the proper tone for handling professional telephone calls. Conflict Management Unhappy clients have been known to take out their frustrations on the first person they encounter when they call to complain about a product or service. The key to maintaining excellent customer service is to refrain from responding in-kind to a rude customer. Providing training on conflict resolution and interactions with irate customers is an effective method to providing call-takers with solutions on how to handle disgruntled callers. Messages Transcribing messages is a critical aspect of professional telephone etiquette. A complete phone message should include the caller's name, the person he is calling, a briefly stated reason for the call and a number where the caller can be reached. This goes for voice-mail messages and written messages. If you're leaving a message for someone, follow similar guidelines. Always speak clearly and slowly when you're recording numbers on a voice-mail greeting, and repeat the number so you give the listener a chance to jot down the number. Task 7. Role-play: Compile your own dialogues (work in groups of 2 or 3 students) using the essential vocabulary and information from Task 6. Use the following hints. Student 1: secretary Student 2: caller Student 3: called Тема 5: ApplicationForm. Essential Vocabulary
Task 1. Read the text and answer the questions after it. Every business wants to have the most skilled, talented, competent, and promising employees. That is why big corporations often use the services of special firms that look for such prospective employees, and try to recruit them for their customer company. Such firms and people working in them are informally called headhunters, and their job has the informal name of headhunting. Headhunters do some of their recruiting in colleges and universities, picking out the brightest and the most promising students. But even more often, they try to persuade the best employees of other companies to change their jobs, using promises of better conditions, positions, and salaries to entice them. The official name for headhunting firms is “executive search firms”. 1. Who are headhunters? 2. What is headhunting? 3. What is the official name for headhunting firms? 4. What are the tasks of headhunting firms?
Task 2. Read and translate the following application form. Texan Publishers Inc. APPLICATION FOR EMPLOYMENT All qualified applicants will receive equal opportunity for employment without regard to race, creed, colour, national origin, sex or age. NAME____________________________________________________ Last First Middle RESIDENCE_______________________________________________ Street Address __________________________________________________________ City State Zip Code TELEPHONE______________________________________________ SOCIAL SECURITY NUMBER_______________________________ DO NOT WRITE HERE – OFFICE USE ONLY DATE OF INTERVIEW_____________ POSITION_______________ SALARY $______________ INTERVIEWED BY ________________ HIRE _________________ DEPT. _____________________________ SPECIAL NOTES___________________________________________ TO BE COMPLETED IF & WHEN EMPLOYED DATE OF BIRTH _____________ MARITAL STATUS____________ MAIDEN NAME IF APPLICABLE ____________________________ EMPLOYMENT DATA: REFERRED BY ______________ SALARY DESIRED ____________ APPLICATION FOR POSITRION OF__________________________ FULL-TIME PART-TIME SUMMER TEMPORARY OTHER ARE YOU WILLING TO WORK OVERTIME AS REQUIRED? YES NO PERSONAL DATA: If you are not a U.S. citizen, what is your Alien Registration or Visa Classification Form Number? Have you ever been convicted of any violation of law other that minor traffic violation? If yes, indicate disposition. MEDICAL HISTORY: Do you have any medical problem that would prevent you from performing the job you applied for? Yes No If yes, please explain EDUCATION:
High School College or University GraduateSchool Other PREVIOUS EMPLOYMENT: Are you now employed? ___________________________ If so, may we inquire of your present employer? Present or last employment ___________________ Company/address _________________________ Telephone _______________________________ Position/title _____________________________ Immediate Supervisor _____________________ From: Month ______ Year______ Starting Salary $_________ per To: Month ______ Year______ Final Salary $____________ per Reason for leaving ________________________________________ Describe major duties _____________________________________ AS AN APPLICANT YOU AGREE TO AND UNDERSTAND THE FOLLOWING: 1) I understand Texan Publishers Inc. follows an employment-at-will policy, in that I or Texan Publishers may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that this application is not a contract of employment. I understand that to be employed I must be lawfully authorized to work in the United States, and I must show Texan Publishers documents that will prove this. 2) I understand that Texan Publishers will thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, schools and firms named herein, except my current employer if so noted, to provide any information requested about me, and i release them from all liability for damage in providing this information. 3) I certify that all statements herein are true and understand that my falsification or wilful omission shall be sufficient cause for dismissal or refusal of employment. Signature of Applicant Date_________________
Task 2. Fill in the application form of Task 1 as if you apply for the job with Texan Publishers.
Тема 6: Resume/Curriculum Vitae. Essential Vocabulary
Task 1 . Read and translate the text. The Resume A Resume or Curriculum Vitae (CV) is an objective written summary of your personal, educational, and experience qualifications. It packages your assets in the form of a convincing advertisement, which sells you for a specific job. A resume is a kind of written sales presentation. An effective resume creates a favorable impression of you while presenting your abilities and experience. The basic requirements for a good resume are: • brevity: one page is preferable, but not more than two pages; • top quality paper; • perfect spelling and grammar; • no typographical errors; • attractive layout. It is a detailed record of personal accomplishments. It presents briefly what the person has achieved in education, job experience, special honors, publications, and includes professional activities (such as conferences attended), personal information, and perhaps even outstanding achievements in the person’s area of special interests or hobbies. A CV may be short – no more than two pages, but preferably one (than it is often called a resume). It may also be long – up to 20 pages and even more – and then it is always called a CV. A CV begins with personal details (name, date of birth, marital status, contact information). Sometimes after that career objectives are written and time of availability is noted (i.e., when the applicant can start a new job). Next, the person may describe his/her education and work (or professional experience). In this section everything is usually written in reverse chronological order: the last educational institution you attended or the last place you were employed are indicated first, while your first educational institution or your first place of employment are listed last. The information about education should include degrees held, honors received, and qualifications gained. Employment information should describe responsibilities and make clear what professional skills you have, including specific responsibilities. The employment information may be followed by information on other skills, such as computer skills or fluency in a foreign language. The next item is information about your interests and hobbies. It gives your prospective employers some idea of your intellectual scope and physical fitness (if you included sport interests). At the end, references are usually cited.
Task 2. Answer the following questions. 1. What is a resume? 2. What should its maximum length be? 3. What parts does a resume include? 4. In what chronological order are entries in the education and professional experience parts of a resume written? 5. What should be included in those entries? 6. What may be included in the additional skills section? 7. Why is the section about your interests and hobbies important? 8. Where are references cited?
Task 3. Read and translate the example of a resume. RESUME
Task 4. Choose the necessary word from the box and put it in the sentence. Translate the sentences into Ukrainian.
1. We are going to interview three … on the position. 2. If you need applications for this position, … in a special section of the local newspaper. 3. Personnel office will help you to find a new … 4. All the information about the staff of the firm can be found in … 5. She has a good … for the position: a college degree, good work experience. 6. I want to find a new secretary, so I’ll call an employment …. 7. If you are an applicant for the position, you have to write your … 8. Don’t ask him … questions, it will be impolite.
Task 5. Read the text and write a CV for Violet Scott. Violet Scott is 37. She was born March 8, 1974. She is not married and lives alone in small apartment 4C in a big apartment house number 15 at 120 Street in New York City, USA. She is a US citizen, but would like to work abroad. Recently she has read an advertisement that Rheinland Enterprises Ltd. in Germany needs computer programmers. Violet is an experienced programmer. She graduated from ColumbiaUniversity in mathematics in 1998 and got her MS (Master of Science) degree. Since then, she was trained in two advanced computer technology programs at the same University in 1999 and 2003. Since 2000, Violet has been self-employed and has been developing computer programs at different companies’ orders. But orders are running low, and Violet has no contracts after October 2009. That is why she is looking for a full-time computer programmer position and is eager to be employed after November1, 2011. Violet speaks three European languages fluently (German, French, and Spanish). She considers it as her important personal asset – a good addition to her advanced skills in computer programming. She likes swimming and often takes part in swimming competitions. She is also very interested in modern history and in environmental issues. One of her professors at ColumbiaUniversity (who also trained her in both advanced computer technology programs), Dr. Higgins, knows her very well and is always ready to write a reference for her.
Task 6. Read the following advertisement and write your own CV.
Тема 7: Cover Letter/ Application Letter. Essential vocabulary
Task 1. Read and translate the text. COVER LETTER Whenever you send out a resume, it must be accompanied with a cover letter. The purpose of the letter is to personalize your resume for an employer, and enable you to elaborate more fully on your qualifications. Why a powerful letter is essential? The average employer is likely to be swamped with applications. Often employers receive more than 100 applications for every single position. Put yourself in the place of the employer who has the task of sifting through stacks of letters hoping to find something that will cause him/her to reach for the telephone. You want your letter to stand out. BASIC RULES FOR EFFECTIVE COVER LETTER 1. Address each letter to the recipient by name in both the inside address and the salutation. If no name is given, call to find a contact person. 2. Start your letter off with a strong sentence … one that almost begs the reader to read on. 3. Do not point out what the employer can do for you or what you hope to gain from this job. Instead, show how you can address the needs of this particular employer. Indicate what you have accomplished that you can offer this employer. 4. Use the body of the letter to highlight brief facts about yourself and your accomplishments that will arouse the reader’s curiosity and will interest her/him in reading your resume. 5. Skills are not the only factors that determine success. It is also a result of personal characteristics and the ability to interact with others. Therefore, in your letter compliment the skills that you highlight by describing personal qualities which will enable you to perform well. 6. In conclusion, ask directly for a meeting and indicate that you will call within a week to ten days to arrange a time at their convenience. By mentioning when you will call in the letter, you are showing serious interest and initiative and almost focusing yourself to follow up! 7. Do not use a letter that looks like it could have been sent to anyone. Make each letter unique to each employer. 8. Keep your letter short (one page). The text of the letter itself should not be longer that three or four paragraphs. 9. Quantify your experiences and achievements. 10. Sign the cover letter and place it on top of the resume when sending it to an employer. Helpful Hints Pay attention to details. Make sure the letter contains no errors in spelling, grammar or punctuation. Spell the recipient’s name, and the name of the company, correctly. Don’t use gimmicks such as off-sized or colored paper. Use good-quality, white bond paper. Research the company. Relate what you have to say about yourself to the needs of the company. Use appropriate language by repeating terms the employer used in the advertisement. Don’t exaggerate, brag, lie, or beg.
Task 2. Answer the questions. 1. How long should the cover letter be and how many paragraphs should it contain? 2. What information should be included in cover letter? 3. What is the purpose of cover letter? 4. Is it advantageous for the writer to make himself/herself better through a lie etc. in cover letter?
Task 3. Read and translate the example of cover letter.
Task 4. Match the synonyms.
Task 5. Complete the application/cover letter consulting Essential Vocabulary. Dear Sirs, With … to your advertisement in the “Guardian” I … to your company for the … of the purchasing assistant. I am currently … in the purchasing department of Well&Goods Ltd, where my … are to cover purchasing of all stationery for the firm. If … for the interview, I can come on any day at your … C.V. … Yours …, John P. Star
Task 6. Study the application letter. What’s wrong with it? Rewrite it in a more professional way.
Task 7. Read the text and write a cover letter for Violet Scott. Violet Scott is 37. She was born March 8, 1974. She is not married and lives alone in small apartment 4C in a big apartment house number 15 at 120 Street in New York City, USA. She is a US citizen, but would like to work abroad. Recently she has read an advertisement that Rheinland Enterprises Ltd. in Germany needs computer programmers. Violet is an experienced programmer. She graduated from ColumbiaUniversity in mathematics in 1998 and got her MS (Master of Science) degree. Since then, she was trained in two advanced computer technology programs at the same University in 1999 and 2003. Since 2000, Violet has been self-employed and has been developing computer programs at different companies’ orders. But orders are running low, and Violet has no contracts after October 2009. That is why she is looking for a full-time computer programmer position and is eager to be employed after November1, 2011. Violet speaks three European languages fluently (German, French, and Spanish). She considers it as her important personal asset – a good addition to her advanced skills in computer programming. She likes swimming and often takes part in swimming competitions. She is also very interested in modern history and in environmental issues. One of her professors at ColumbiaUniversity (who also trained her in both advanced computer technology programs), Dr. Higgins, knows her very well and is always ready to write a reference for her.
Task 8. Read an advertisement and write your own cover letter.
Тема 8: Job Interview. Essential Vocabulary
Task 1. Read and translate the text. JOB INTERVIEW In the country where jobs are not guaranteed and employers interview several people for each job, the job interview has become a science. This science can be learned, but there is an important point to remember: it is a dialogue, and you are an active participant. A typical job interview usually consists of four principal parts: 1) introduction – establishing a rapport; 2) main part – discussion of the interviewee’s background and credentials; 3) conclusion – answering the interviewee’s questions; 4) parting – thanking and saying good-bye. Introduction. Many recruiters begin the interview with a small talk. Topics may range from the weather to sports. The recruiter may be judging how well you communicate on an informal basis. This means you must do more than smile and nod. The main part. One may predict a few of the broad topics that will be raised in an interview. They are: candidate’s skills and qualifications, his personality, how he perceives himself, career expectations. Although you cannot predict the interviewer’s precise questions, you can at least draw up a list of the common questions: • What makes you want to work for this company? • Why do you think you would be good at this particular job? • What do you think has been your greatest achievements in your career so far? • What are you strengths (weaknesses)? • What do you like best/least about your last job? • How do you envisage you future? Whatever you do don’t panic. Pause, think and take your time in answering. Conclusion. Usually you are invited at the end of the interview to ask questions of your own. It is important to have a few ready. By asking intelligent, well-thought-out questions, you show the employer you are serious about the organization. Some recruiters refuse to hire people who don’t ask intelligent questions. But don’t ask questions just for sake of asking questions. But keep your questions short, genuine, relevant, and few in number. Here are some interviewee’s questions: • What are the specific duties and responsibilities of the job? • Whom will I directly report to? How many people will I be working with? • What is the work schedule? • What type of training will be provided? The interviewer will probably tell you about salary and working hours. Showing too much interest in lunch time, vacations, sick leave or short working hours may give the impression that you are more interested in time off than the time on. Parting and follow-up. When you leave an interview, thank the interviewer for taking time and consideration. Ask when you will be notified of the company’s decision. If you have not received an answer after three week time, follow up with a letter or telephone call.
Task 2. A. Read and translate the job advertisement published in Ukrainian business newspaper.
B. Read and translate the dialogue. The job advertised above was offered by a foreign company operating in Ukraine. Mykola Stepanchuk applied for the position and was invited for a job interview. A.: Hello. I’m Lora Stern, the Personnel Officer in the Ukrainian branch of this company. B.: Hello. Glad to meet you. I’m Mykola Stepanchuk. My job interview was for 10 a.m. I am five minutes late. I’m sorry, I … A.: Don’t worry about it. Please, sit down. Now, let’s see. I have your resume here. I would like to ask a few questions. B.: O.K. A.: You haven’t had a job as a Sales and Marketing Coordinator before. B.: Well, no… Actually, I have not exactly. But I have had three years’ experience as a Sales representative, as you can see from my resume. It gave a good knowledge of the region and sales situation. Besides, I was with the Marketing Department of Rivne Industries for two years. A.: So, I think that your experience in sales and marketing is sufficient for the job. B.: I hope so. And I can learn what I do not know. A.: Do your family situation, health, and other circumstances permit you to travel extensively? B.: Oh, yes. I am married as you know and have a son. But my son is already twelve and my wife understands that I need to travel a lot in my job. I am quite healthy so there is nothing to prevent my travelling. A.: Fine. I see that you speak very good English though Ukrainian is your native language. Where did you learn English? B.: Oh, first at school, then at the university, and also in intensive English program. Besides, I had a two-month training course in the United States three years ago. A.: That’s wonderful. And what about your PC skills? B.: You can trust them. As you can see from my CV, I have had good training. Besides that, computers are my hobby. A.: I see. An important part of your job will be evaluating market possibilities and competitors’ activities. Do you believe yourself to be well trained for that? B.: That’s just what I was doing when I worked for Samara Industries. I mean my job at the Marketing Department. As to specifics, I count on the corporate training that your job advertisement promises. A.: Oh, yes. What will you set as your primary goal if you get this job? B.: I think it will be cost-effectiveness. I am very cost-oriented, you know. I’m sure that anything done in sales in marketing, like promotion campaigns, should not only repay that’s invested, but bring good profits. A.: OK… You are aware that you won’t have your own office at the beginning. You will be provided with a car and a PC, but you’ll have to operate from home. It was in the job advertisement. Will that be a problem? B.: Not at all. I plan to travel most of the time because I think I must be in direct contact with distributors. I will need an office mainly for compiling my weekly reports. And I can do that at home. A.: Your job will be a team job. You’ll have to work with many people. What do you think about that? B.: I’ve always worked in teams and I’m used to it. I think I am a team worker by nature. A.: Thank you, Mykola. Do you have any questions to ask me? B.: Oh, well, if I get the job, I think I’ll have a lot of questions to ask. But now it’s a little bit too early. A.: OK. Fine. When can you start if you are given the job? B.: Any time. A.: Thank you. We’ll let you know when we make a decision. B.: Thank you. Good-bye. A.: Good-bye.
Task 3. Answer the questions to the dialogue from Task 2. 1. Has Mykola Stepanchuk come in time? Has he made a good impression with having come a bit later? 2. Has he already worked as a Sales and Marketing Coordinator? 3. How long has he worked as a Sales Representative? 4. What is his family situation? 5. Where did he learn English? 6. And what about his PC knowledge? 7. What will be his responsibilities in his new job? 8. And what will be his primary goal in his new job? 9. Where will he work and in what town? 10. What will be the peculiarities of his job?
Task 4. Check yourself by marking the statements with letters T (true) or F (false). 1. When you answer a question during an interview, the word “yes” by itself is quite enough. 2. Try to maintain eye contact with the person whom you are talking to at the moment. 3. When you first enter the interviewer’s room, sit down. 4. “Tell me about yourself” is an invitation for you to explain your strengths and work experience. 5. Don’t hesitate to ask for clarification if you don’t understand a question. 6. Ask a few other questions before you ask about the pay. Money is important. But it is important to show that other things mean as much as money. 7. Arrive 5 minutes later. In this way you will show your self-confidence and independence. 8. Answer the questions directly and honestly but always in the way that puts you in the best light. 9. If you were fired from your last job try to cover it up with a lie. 10. Do not make excuses for yourself. Employers prefer a positive attitude and a display of self-confidence. Task 5. Here are some questions that administrators recommend you to be prepared to answer during job interview. Record your answers. 1. What are your goals in life for the near future and for 3-5 years ahead? 2. Are all your goals career-oriented? What other objectives do you have for the next 3-5 years? 3. Can you describe what you want to do and achieve in your life? 4. Why have you applied for this job? What interests you most about it? 5. How do you think you can be useful to us and to our business? 6. What things interest you most about any job? Which of your jobs has been most interesting? 7. What is more important for you – money or the job itself? 8. Do you think your education has sufficiently prepared you for this job? 9. Do you plan to continue your education if you are employed by us? 10. What do you think are your strong points? 11. What do you think are your weak points? 12. What stimulates you most and makes you do your best when you work?
Task 6. Read and translate the tips recommended to be taken into account during job interview. 1. Dress professionally and appropriately. 2. Be prepared. 3. Be on time. 4. Come to the interview alone. 5. Make a list of questions beforehand to ask the interviewer. 6. Have your information and papers with you. 7. Be sure you know the names of the people you are going to talk with. 8. Maintain eye contact. 9. Be confident and try to act as calmly as possible. 10. Be honest. 11. Use your best speaking manner. 12. Be polite: listen to the interviewer carefully, do not interrupt. Thank the interviewer for the time spent. Task 7. Role Play: A Job Interview.
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