Заказ 29050 (100 грн.)

Institutions are organized along lines of communication. In most cases, a manager passes information and instructions to those supervised. Likewise, when employees make a request or complaint, as a rule they report to their own supervisors. It is not appropriate to go over the head of a supervisor to speak to a higher-ranking manager. Speaking directly to your own supervisor is usually the quickest way to get problems solved.

How should you speak to different people in the organization? Sometimes it is difficult, especially in foreign language. So let us begin from the very beginning. What are the main language functions? They are: 1) exchanging information; 2) making requests; 3) persuading others to do what we want; 4) evaluating; 5) expressing feelings, opinions, and attitudes. How can we use those functions in our everyday communication at work? Let us consider some cases.

         You should think of register use.

Signal when you don’t understand: I beg your pardon?”

Ask that critical information be repeated: I think I remember how to get started, but I am not sure what to do when I’ve made a mistake and what to do when I’m finished.”

Ask for clarification: “I’m sorry, I’m not sure what you want me to do.”

Double-check and ask for feedback. For example, you have to make 19 copies of the document: “That’s nineteen, one-nine, right?”

         Don’t worry about saving face.

Your boss knows that it is much cheaper and less time-consuming to repeat directions and prevent errors than to fix mistakes after they have occurred.

Be honest and don’t try to cover up mistakes.